Thank you for choosing our custom food trailers! We are committed to providing you with the highest quality food trailers and exceptional customer service. To ensure you make a confident purchase and enjoy comprehensive after-sales support, we have developed the following return and exchange policy. Please read it carefully before purchasing to fully understand our policy.

1. Custom Food Trailer Return and Exchange Rules

Since each food trailer is custom-made according to your individual specifications, we generally do not offer traditional returns or exchanges. To ensure you are completely satisfied with the product, we offer the following guarantees:

• Design Confirmation Stage: Before production begins, you will receive a design draft that includes the trailer’s appearance, functional configuration, and other custom features. Please carefully review and confirm all details. If there are any discrepancies with your requirements, we will make changes at this stage until you are completely satisfied.
• Order Modification and Cancellation:
• Irrevocable After Design Confirmation: Once the design is confirmed, we will proceed with production based on your confirmation. Therefore, any details regarding color, size, accessories, etc., cannot be changed after confirmation.
• Production Stage / Pre-shipment: If your food trailer has entered the production stage and you request a refund, we will only offer a partial refund. The refund amount will exclude the cost of the food trailer itself and will only cover other fees that have been paid, including but not limited to: The cost of separate kitchen equipment (which is not welded to the food truck and is easily movable)、Transportation fees that have been paid、Customs duties and similar charges. The final refund amount will be confirmed through an accounting process with you, and once both parties agree, the refund process will be initiated.

2. Quality Issues and Damage

We are committed to providing high-quality custom food trucks, and each product undergoes strict inspection before shipment. If your truck is damaged during transit or has manufacturing defects, we will take the following actions:

• Shipping Damage: If your food truck is damaged during shipping, please contact our customer service within 7 days of receipt, providing photos of the damage and the packaging. We will provide free repairs or replacements depending on the extent of the damage.
• Manufacturing Defects: If your food truck has manufacturing defects during use, please contact us within 30 days, and we will provide free repairs or replacement services.
• Inspection Requirement: Upon receipt of the truck, please immediately inspect the product. If there is any visible damage or defects, please retain the product and packaging, and contact us promptly to resolve the issue.

3. Returns and Exchanges for Non-Quality Issues

Since custom food trucks are specifically designed for your needs, we do not accept returns or exchanges for non-quality reasons once production has begun. Please ensure that all design and functional requirements are confirmed before placing your order. We strongly recommend communicating with our design team before confirming your order to ensure the product meets your expectations.

4. Return and Exchange Process

If you need to request a return or exchange, please follow these steps:

1. Contact Us: Please contact our customer service team via email or phone, providing your order number, a description of the issue, and relevant photos (if applicable).
2. Issue Confirmation: We will promptly review your issue and confirm the best course of action. If the issue is related to quality or shipping damage, we will arrange for free repair or replacement.
3. Return/Exchange Arrangement:
4. Return/Exchange Completion: Once we receive the returned item and confirm everything is in order, we will process the refund or exchange within 7 business days.

5. Shipping Costs

• Quality Issues or Shipping Damage: For returns or exchanges due to quality issues or shipping damage, we will cover all related shipping costs and fees.
• Personal Reason Returns or Exchanges: If the return or exchange is due to personal reasons, the customer is responsible for the shipping fees for both the return and reshipment. Please ensure the returned item is in its original condition and use proper packaging to avoid damage.

6. Special Customization Requests

If your order involves special customizations (such as color, accessories, functions, etc.), please confirm all details with us before placing the order. Once the order is confirmed, any changes or modifications may incur additional fees and will not be eligible for return or exchange.

7. Product Warranty and After-Sales Service

• Warranty Period: We provide a 12-month limited warranty on all custom food trucks. During the warranty period, if there are any issues caused by manufacturing defects, we will offer free repair services. The warranty does not cover damages caused by human error or force majeure factors.
• Extended Warranty: You can choose to purchase an extended warranty to prolong the warranty period. Please contact customer service for more information on terms and pricing.

8. Customer Satisfaction Guarantee

We understand the importance of custom products and are committed to providing every customer with a seamless experience. If you are not satisfied with your food truck upon receipt or encounter any issues during use, we will work diligently to assist you and find the best solution. Please feel free to contact our after-sales service team, and we will do our best to resolve the issue.

If you have any questions or need further information about our return and exchange policy, please feel free to contact our customer service team. We are here to assist you and ensure a worry-free shopping experience!