Square-F（Models & Styles Adjustable）

1、Do your food trailers meet specific food safety and hygiene standards in certain US states?
We hold various certifications including DOT, CE, ISO, and have extensive export experience. We are familiar with food trailer safety standards and special requirements in most countries. Our expertise in manufacturing food trailers helps ensure compliance with local authority inspections. The food trailers we design and build meet the food safety and hygiene standards of most US states. If your state has specific requirements, we can make adjustments to ensure full regulatory compliance.

2、What should I do if there is an issue with my food truck upon delivery?
If you notice any quality issues or shipping damage upon receiving your food truck, please contact our customer service team immediately. We will assist in processing returns, exchanges, and provide multiple solutions to resolve the issue.

3、How do you ensure the quality and reliability of your vehicles?
Each of our food trailers undergoes strict quality control to meet high standards. Every product comes with a 12-month warranty during which we provide free repairs or replacements to ensure your satisfaction and the proper functioning of the product.

4、Do you offer door-to-door delivery services?
Yes, we offer door-to-door delivery services, including handling the complex customs clearance procedures for various countries.

5、What is your production cycle and delivery time?
Typically, the delivery time is 15 to 20 business days after order confirmation, depending on factors like model, quantity, and season. We strive to complete production as quickly as possible. The shipping time to the US and Europe generally takes up to 30 days, though delivery times may vary based on the destination port, shipping schedule, and country.

6、How do I place an order? Can I directly checkout in the shopping cart?
Once you’ve selected the model, size, and equipment you want, you can proceed to checkout directly in the shopping cart. Before checkout, please inform us of any special requirements, and we’ll make sure to note them in the order and begin production as per your instructions. After production, we will schedule a time for you to review the food truck via photos or videos for your final confirmation.

7、What payment methods do you accept?
We accept various payment methods, including bank transfer, credit card, PayPal, and more. If you have specific payment needs or installment requests, please let us know in advance, and we will do our best to accommodate your requirements.

8、What shipping methods do you provide?
We primarily use a combination of sea freight and land transport. The shipping method can be tailored based on your needs and budget.

9、Can I return the food truck for any reason if I don’t like it?
Unfortunately, food trailers are custom-made products. If there is no product damage or defect, we cannot offer a return service simply for a change of mind.

10、Can I place an OEM or ODM order?
Absolutely! We welcome OEM and ODM orders. Customizations such as size, color, equipment, benches, shelves, windows, logos, etc., can be made according to your design specifications. The minimum order quantity is just one unit.

11、Can I visit your factory?
We welcome you to visit us. We have customers from all over the world visiting our factory each month. After comparing multiple factories, they chose us because of our trusted quality and service.

12、How do I customize my food truck?
Please follow these steps, or contact our customer service for direct assistance:
Choose your preferred model. If the model you need is not available in our store, please contact us for free design sketches to confirm whether it meets your needs. Then, we’ll provide you with an order link that includes product drawings, details, and any special requirements for easy checkout. After production, we will provide photos and videos for inspection before shipping.

13、Will customizations increase the production cycle or incur additional costs?
Depending on the complexity of the customization, production time and costs may vary. We will confirm the delivery time and any extra costs with you before starting the customization process to avoid any unexpected charges.

14、Can I get installation services or usage guidance?
Our food trailers are designed to be simple to install. For customers who need assistance, we provide a detailed installation manual. If necessary, we can arrange for professional staff to conduct on-site installation or offer remote support.

15、Can your products be exported to other countries?
Our food trailers are primarily export-oriented, having been shipped to over 30 countries and regions. We will assist in handling the customs and shipping arrangements, so all you need to do is wait for your delivery.

16、Are there different specifications and uses for food trailers?
We offer a variety of food truck models, including mobile restaurants, ice cream trailers, coffee trailers, and more. Each model is designed to cater to different types of food businesses, and you can choose the one that best fits your business needs.

17、What maintenance and cleaning precautions should I take for the food truck?
We recommend regularly cleaning all parts of the food truck, especially the kitchen equipment. Keep the truck dry after use and periodically check the safety of electrical systems, pipes, and other components. If you have any questions about maintenance, feel free to consult us, and we will provide you with detailed guidance.